Companies/Salesloft/Incidents

Salesloft: MS Teams Calls Not Being Recorded

Affected components: Salesloft Conversation Intelligence (formerly Clari Copilot)

Timeline of updates

1. investigating2026-10-19 16:09 UTC

   Some customers may be seeing problems with the Conversation Intelligence bot joining MS Teams calls, resulting in the call not being recorded. Our engineering team is actively investigating.

2. resolved2026-10-19 18:19 UTC

   We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Changes Rewindex caught on this incident

• Oct 19Major incident: MS Teams Calls Not Being Recorded
• Oct 19Incident updated: MS Teams Calls Not Being Recorded

Impact, status and times are the vendor’s own, as last archived. View on status.salesloft.com (opens in new tab).

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