# Salesloft: MS Teams Calls Not Being Recorded

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-19 16:09 UTC · Resolved: 2026-10-19 18:19 UTC · Duration: 2.1 h
- Updates: 2 · Affected components: Salesloft Conversation Intelligence (formerly Clari Copilot)
- [Vendor status page: https://status.salesloft.com/incidents/01M5AET5WQF8BV63CJ63M77DYE](https://status.salesloft.com/incidents/01M5AET5WQF8BV63CJ63M77DYE)
- [Company: Salesloft](https://rewindex.com/company/salesloft.md)

## Timeline of updates

- **investigating** 2026-10-19 16:09 UTC: Some customers may be seeing problems with the Conversation Intelligence bot joining MS Teams calls, resulting in the call not being recorded.  Our engineering team is actively investigating.
- **resolved** 2026-10-19 18:19 UTC: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

## Rewindex changes for this incident

- 2026-10-19 16:09 UTC: [Major incident: MS Teams Calls Not Being Recorded](https://rewindex.com/change/i4cfb8d8dad21c8.md)
- 2026-10-19 18:23 UTC: [Incident updated: MS Teams Calls Not Being Recorded](https://rewindex.com/change/r083811d7632d79.md)


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Canonical: https://rewindex.com/company/salesloft/incidents/01M5AET5WQF8BV63CJ63M77DYE · Markdown: https://rewindex.com/company/salesloft/incidents/01M5AET5WQF8BV63CJ63M77DYE.md · JSON: https://rewindex.com/api/v1/companies/salesloft/incidents/01M5AET5WQF8BV63CJ63M77DYE · Generated 2026-10-19T22:50:30.377Z