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Salesforce: Feature Perf Degradation: Communities

MinorStatus: resolvededitedStarted Resolved (9 d)5 updatesstatus.salesforce.com (opens in new tab)

Affected components: Communities19 instances

Timeline of updates

  1. update

    GovCloud customers are experiencing an issue affecting Lightning Web Runtime sites that use rich text or HTML content. A subset of customers may see missing styling and broken layouts, on their site pages. Customers were previously informed of this issue via this Trust posting here: https://status.salesforce.com/incidents/20004559 (opens in new tab). We’ve determined that a separate fix is required to resolve the issue for your instance Deployment is due to begin in 6 hours due to additional testing that is required. We'll provide the next update in 6 hours, or sooner if we have new information.

  2. update

    The release is progressing through testing and build steps, and we’ll deploy it to GovCloud instances next. We expect this to take several hours, and we’ll provide an update in six hours or sooner if additional information becomes available.

  3. update

    We're continuing the build and testing work we need to finish before we deploy the release to GovCloud instances. We're prioritizing the remaining steps to make sure the release is ready for deployment. We'll provide another update in six hours or sooner if additional information becomes available. We apologize for the continued inconvenience.

  4. update

    We've completed testing of the fix and started deploying it to the affected sandbox instances. Once we validate the sandbox deployments, we'll deploy to production instances.

    We'll provide an update as soon as the deployment is completed or additional information becomes available. We apologize for the continued inconvenience.

  5. update

    We have successfully completed the deployment of the fix across all affected instances, and the issue resulting in broken page layouts and missing styling on Lightning Web Runtime (LWR) sites has been resolved.

    We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-10-27 19:00 UTC, resolved after 9 d, 5 update(s); edited after publishing.

Title
Feature Perf Degradation: Communities
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004561

Salesforce profileRecent Salesforce incidentsAll outages on October 27, 2026Salesforce in October 2026MarkdownJSON