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Salesforce: Feature Service Disruption: MCGrowth

MinorStatus: resolvededitedStarted Resolved (5 d)8 updatesstatus.salesforce.com (opens in new tab)

Affected components: MCGrowth1036 instances

Timeline of updates

  1. update

    We're aware of an issue affecting the Unified Marketing Application. Customers using the Unified Marketing Application may be unable to select a data space, preventing them from provisioning the Marketing app in their orgs. We're investigating the cause and working toward resolution. We'll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

  3. update

    We've identified a recent configuration change as the likely cause of the issue and are working on a fix to reverse it.

  4. update

    Efforts to prepare the fix are still ongoing. Once complete and validated, we will deploy it to all affected instances.

  5. update

    The fix is undergoing validation. Once complete, it will be deployed across all affected instances.

  6. update

    The fix validation has passed and deployment has begun. Once complete, we will confirm resolution across all environments.

  7. update

    The root cause was confirmed as a recent configuration change in the Set-up process. Disabling this change has been validated as restoring the service for customers. We have now reverted the change and services are restored as of 23:29 UTC, November 2. Should customers continue to experience issues with Marketing Cloud Next (MCN), and provisioning MCN orgs, please see the Known Issue article available here: https://help.salesforce.com/s/issue?id=a02g700000DDMrF (opens in new tab)

    We apologize for any inconvenience this issue may have caused to our customers.

  8. update

    We resolved the issue that prevented Marketing Cloud Next customers from completing setup and provisioning new orgs because the Select a Data Space option was unavailable. We reverted the recent configuration change that caused the issue and fully restored service.

    If you continue to experience issues with MCN setup or org provisioning, please refer to the Known Issue article here: https://help.salesforce.com/s/issue?id=a02g700000DDMrF (opens in new tab)

    We apologize for how this incident affected you and your business.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-10-28 21:35 UTC, resolved after 5 d, 8 update(s); edited after publishing.

Title
Feature Service Disruption: MCGrowth
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004557

Salesforce profileRecent Salesforce incidentsAll outages on October 28, 2026Salesforce in October 2026MarkdownJSON