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CompaniesSalesforceIncidents

Salesforce: Performance Degradation: Agentforce

No longer in Salesforce’s live feed; still on their status history.

MinorStatus: resolvedStarted Resolved (0 min)1 updatestatus.salesforce.com (opens in new tab)
Part of an outage event

Salesforce outage, Sep 16, 2026 · 6 vendors, 11 incidents

Salesforce’s incident is the root of the event (the provider’s own post). (root, posted +11 h 1 min vs Salesforce’s own post)

Swipe sideways to see the whole diagram.

Salesforceposted 07:19 UTC1 to 4 hours later4 vendors, 4 blamed SalesforceBraze, Gong, ClickHouse Cloud, SmartsheetLater1 vendor, 1 blamed SalesforceSalesloft
Salesforceposted 07:19 UTC1 to 4 hours later4 vendors, 4 blamed SalesforceBraze, Gong, ClickHouseCloud, SmartsheetLater1 vendor, 1 blamed SalesforceSalesloft
Salesforce is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["Salesforce<br/>posted 07:19 UTC"]:::root
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed Salesforce<br/>Braze, Gong, ClickHouse Cloud, Smartsheet"]:::blames
  root --> h4
  later["Later<br/>1 vendor, 1 blamed Salesforce<br/>Salesloft"]:::blames
  root --> later
  class root me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: Agentforce14 instances

Timeline of updates

  1. update

    The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-09-16 18:20 UTC, resolved after 0 min, 1 update(s).

Title
Performance Degradation: Agentforce
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004435

Salesforce profileRecent Salesforce incidentsAll outages on September 16, 2026Salesforce in September 2026MarkdownJSON