# Salesforce: Performance Degradation: Agentforce

> Salesforce status incident “Performance Degradation: Agentforce” on 2026-09-16: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004435
Last updated: 2026-09-16T19:42:14Z

_No longer in Salesforce’s live feed; still on their status history._

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-16 18:20 UTC · Resolved: 2026-09-16 18:20 UTC · Duration: 0 min
- Updates: 1 · Affected components: Agentforce, 14 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004435](https://status.salesforce.com/incidents/20004435)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Part of an outage event

- [Salesforce outage, Sep 16, 2026: 6 vendors, 11 incidents](https://rewindex.com/events/2026-09-16-salesforce)
- This incident is the root of the event (the provider’s own post). (root, posted +11 h 1 min vs Salesforce’s own post)

```mermaid
flowchart LR
  root["Salesforce<br/>posted 07:19 UTC"]:::root
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed Salesforce<br/>Braze, Gong, ClickHouse Cloud, Smartsheet"]:::blames
  root --> h4
  later["Later<br/>1 vendor, 1 blamed Salesforce<br/>Salesloft"]:::blames
  root --> later
  class root me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **update** 2026-09-16 19:42 UTC: The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-09-16 18:20 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004435
- Citation: Salesforce, “Performance Degradation: Agentforce” (2026-09-16 18:20 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004435 (CC BY 4.0).
- Markdown link: `[Salesforce: Performance Degradation: Agentforce (2026-09-16)](https://rewindex.com/company/salesforce/incidents/20004435)`


---
Canonical: https://rewindex.com/company/salesforce/incidents/20004435 · Markdown: https://rewindex.com/company/salesforce/incidents/20004435.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004435 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:08:33.976Z