Salesforce: Mule Soft Performance Degradation: Cloud Hub20 Applications-US-EAST-2, Cloud Hub20 Applications-US-WEST-1, Cloud Hub20 Applications-US-WEST-2
Affected components: Cloud Hub20 Applications-US-EAST-2Cloud Hub20 Applications-US-WEST-1Cloud Hub20 Applications-US-WEST-21 instance
Timeline of updates
- update
We’ve identified and issue where some customers may have been unable to deploy, update, restart, or scale their applications. We've restored the impacted private spaces to normal operation
- update
All remaining impacted private spaces for private CloudHub 2.0 spaces in the US-EAST-1 region have now been successfully mitigated. Customers are now able to deploy, update, restart, or scale their applications as expected.
We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-18 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
752e7806f63efba2…
Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Salesforce, started 2026-08-19 00:54 UTC, resolved after 15 d, 2 update(s).
- Title
- Mule Soft Performance Degradation: Cloud Hub20 Applications-US-EAST-2, Cloud Hub20 Applications-US-WEST-1, Cloud Hub20 Applications-US-WEST-2
- Vendor
- Salesforce
- Date
- URL
- https://rewindex.com/company/salesforce/incidents/20004391
Salesforce profileRecent Salesforce incidentsAll outages on August 19, 2026Salesforce in August 2026MarkdownJSON