# Salesforce: Mule Soft Performance Degradation: Cloud Hub20 Applications-US-EAST-2, Cloud Hub20 Applications-US-WEST-1, Cloud Hub20 Applications-US-WEST-2

> Salesforce status incident “Mule Soft Performance Degradation: Cloud Hub20 Applications-US-EAST-2, Cloud Hub20 Applications-US-WEST-1, Cloud Hub20 Applications-US-WEST-2” on 2026-08-19: impact minor (vendor’s label), 15 d, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004391
Last updated: 2026-09-02T20:42:07Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-19 00:54 UTC · Resolved: 2026-09-02 20:29 UTC · Duration: 15 d
- Updates: 2 · Affected components: Cloud Hub20 Applications-US-EAST-2, Cloud Hub20 Applications-US-WEST-1, Cloud Hub20 Applications-US-WEST-2, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004391](https://status.salesforce.com/incidents/20004391)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-09-02 17:21 UTC: We’ve identified and issue where some customers may have been unable to deploy, update, restart, or scale their applications. We've restored the impacted private spaces to normal operation
- **update** 2026-09-02 20:42 UTC: All remaining impacted private spaces for private CloudHub 2.0 spaces in the US-EAST-1 region have now been successfully mitigated. Customers are now able to deploy, update, restart, or scale their applications as expected. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-08-19 00:54 UTC, resolved after 15 d, 2 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004391
- Citation: Salesforce, “Mule Soft Performance Degradation: Cloud Hub20 Applications-US-EAST-2, Cloud Hub20 Applications-US-WEST-1, Cloud Hub20 Applications-US-WEST-2” (2026-08-19 00:54 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004391 (CC BY 4.0).
- Markdown link: `[Salesforce: Mule Soft Performance Degradation: Cloud Hub20 Applications-US-EAST-2, Cloud Hub20 Applications-US-WEST-1, Cloud Hub20 Applications-US-WEST-2 (2026-08-19)](https://rewindex.com/company/salesforce/incidents/20004391)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20004391 · Markdown: https://rewindex.com/company/salesforce/incidents/20004391.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004391 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:22:23.053Z