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Salesforce: Feature Service Disruption: Agentforce Contact Center

MinorStatus: resolvedStarted Resolved (2.6 h)1 updatestatus.salesforce.com (opens in new tab)

Affected components: Agentforce Contact Center21 instances

Timeline of updates

  1. update

    We’ve resolved an issue affecting Agentforce Contact Center where transcriptions for calls routed to human agents were unavailable. Calls, call recordings, and bot-transcriptions for Agentforce-handled conversations remained operational throughout the incident. Service was restored as of 15:12 UTC on September 2, and human-agent call transcriptions are now available as expected.

    We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-09-02 12:38 UTC, resolved after 2.6 h, 1 update(s).

Title
Feature Service Disruption: Agentforce Contact Center
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004390

Salesforce profileRecent Salesforce incidentsAll outages on September 2, 2026Salesforce in September 2026MarkdownJSON