# Salesforce: Feature Service Disruption: Agentforce Contact Center

> Salesforce status incident “Feature Service Disruption: Agentforce Contact Center” on 2026-09-02: impact minor (vendor’s label), 2.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004390
Last updated: 2026-09-02T17:08:14Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-02 12:38 UTC · Resolved: 2026-09-02 15:12 UTC · Duration: 2.6 h
- Updates: 1 · Affected components: Agentforce Contact Center, 21 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004390](https://status.salesforce.com/incidents/20004390)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-09-02 17:08 UTC: We’ve resolved an issue affecting Agentforce Contact Center where transcriptions for calls routed to human agents were unavailable. Calls, call recordings, and bot-transcriptions for Agentforce-handled conversations remained operational throughout the incident. Service was restored as of 15:12 UTC on September 2, and human-agent call transcriptions are now available as expected. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-09-02 12:38 UTC, resolved after 2.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004390
- Citation: Salesforce, “Feature Service Disruption: Agentforce Contact Center” (2026-09-02 12:38 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004390 (CC BY 4.0).
- Markdown link: `[Salesforce: Feature Service Disruption: Agentforce Contact Center (2026-09-02)](https://rewindex.com/company/salesforce/incidents/20004390)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20004390 · Markdown: https://rewindex.com/company/salesforce/incidents/20004390.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004390 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:58:56.643Z