Companies/Salesforce/Incidents

Salesforce: Performance Degradation: Core Service

Affected components: Core Service2 instances

Timeline of updates

1. update2026-06-09 04:41 UTC

   We are investigating a recurrence of performance degradation across multiple instances. Impacted users are experiencing elevated Average Page Times (APTs) when using managed packages on Salesforce services. Our teams are actively reviewing the cause of the recurrence and working to mitigate the impact.

   We'll provide an update in 60 minutes or sooner if additional information becomes available.

2. update2026-06-09 05:11 UTC

   We're continuing to investigate the recurrence of slow page load times customers are experiencing. We have identified increased traffic levels as a contributing factor and have implemented mitigation measures across the impacted instances to help stabilize performance. We're actively monitoring the environment and evaluating the effectiveness of these actions as our investigation continues.

   We'll provide an update in 60 minutes or sooner if additional information becomes available.

3. update2026-06-09 05:32 UTC

   The recurrence of the slow page load times experienced by customers has ‌subsided as of 03:45 UTC. Service performance stabilized following a series of measures, including the implementation of rate limiting.

   We apologize for how you and your business may have been affected by this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Salesforce profileRecent Salesforce incidentsAll outages on June 9, 2026Salesforce in June 2026MarkdownJSON