rewindex

CompaniesSalesforceIncidents

Salesforce: Agentforce Performance Degradation: Agentforce

MinorStatus: resolvedStarted Resolved (3.5 h)1 updatestatus.salesforce.com (opens in new tab)

Affected components: Agentforce6 instances

Timeline of updates

  1. update

    At 05:15 UTC on May 13, 2026, a performance degradation began impacting the Data 360 query engine. During this time, some customers may have experienced approximately 60% of requests to Agentforce agents failing to return answers and slow or failed queries with the platform.

    At 08:47 UTC, we redeployed an update that reintroduced a missing configuration change, which restored normal performance. Data 360 queries and Agentforce agents are now fully operational, and users can resume interacting with them as expected.

    We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-05-13 05:15 UTC, resolved after 3.5 h, 1 update(s).

Title
Agentforce Performance Degradation: Agentforce
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004035

Salesforce profileRecent Salesforce incidentsAll outages on May 13, 2026Salesforce in May 2026MarkdownJSON