# Salesforce: Agentforce Performance Degradation: Agentforce

> Salesforce status incident “Agentforce Performance Degradation: Agentforce” on 2026-05-13: impact minor (vendor’s label), 3.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004035
Last updated: 2026-05-20T22:37:39Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-13 05:15 UTC · Resolved: 2026-05-13 08:47 UTC · Duration: 3.5 h
- Updates: 1 · Affected components: Agentforce, 6 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004035](https://status.salesforce.com/incidents/20004035)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-05-20 22:37 UTC: At 05:15 UTC on May 13, 2026, a performance degradation began impacting the Data 360 query engine. During this time, some customers may have experienced approximately 60% of requests to Agentforce agents failing to return answers and slow or failed queries with the platform. At 08:47 UTC, we redeployed an update that reintroduced a missing configuration change, which restored normal performance. Data 360 queries and Agentforce agents are now fully operational, and users can resume interacting with them as expected. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-05-13 05:15 UTC, resolved after 3.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004035
- Citation: Salesforce, “Agentforce Performance Degradation: Agentforce” (2026-05-13 05:15 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004035 (CC BY 4.0).
- Markdown link: `[Salesforce: Agentforce Performance Degradation: Agentforce (2026-05-13)](https://rewindex.com/company/salesforce/incidents/20004035)`


---
Canonical: https://rewindex.com/company/salesforce/incidents/20004035 · Markdown: https://rewindex.com/company/salesforce/incidents/20004035.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004035 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:08:34.423Z