rewindex

CompaniesSalesforceIncidents

Salesforce: Feature Service Disruption: Agentforce

MinorStatus: resolvedStarted Resolved (40 h)1 updatestatus.salesforce.com (opens in new tab)

Affected components: Agentforce77 instances

Timeline of updates

  1. update

    Customers using the Agentforce Optimization feature experienced a feature disruption where their dashboard didn't refresh or display updated data for more than 24 hours.
    We identified the root cause and increased the capacity to remediate the issue.
    We apologize for how you and your business may have been affected by this incident.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-05-16 03:26 UTC, resolved after 40 h, 1 update(s).

Title
Feature Service Disruption: Agentforce
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004024

Salesforce profileRecent Salesforce incidentsAll outages on May 16, 2026Salesforce in May 2026MarkdownJSON