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Salesforce: Marketing Cloud Personalization Personalization Feature Degradation: Personalization Features

MinorStatus: resolvedStarted Resolved (1.8 h)1 updatestatus.salesforce.com (opens in new tab)

Affected components: Personalization Features1 instance

Timeline of updates

  1. update

    Marketing Cloud Personalization customers experienced a performance degradation which was a result of a wider issue caused by an upstream service provider. Customers may have received 500 errors when using the service. We took remediation steps to reroute traffic to a healthy availability zone, and this brought customers out of impact at 01:17 UTC.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-05-07 23:30 UTC, resolved after 1.8 h, 1 update(s).

Title
Marketing Cloud Personalization Personalization Feature Degradation: Personalization Features
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20004000

Salesforce profileRecent Salesforce incidentsAll outages on May 7, 2026Salesforce in May 2026MarkdownJSON