# Salesforce: Marketing Cloud Personalization Personalization Feature Degradation: Personalization Features

> Salesforce status incident “Marketing Cloud Personalization Personalization Feature Degradation: Personalization Features” on 2026-05-07: impact minor (vendor’s label), 1.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004000
Last updated: 2026-05-08T13:36:42Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-07 23:30 UTC · Resolved: 2026-05-08 01:17 UTC · Duration: 1.8 h
- Updates: 1 · Affected components: Personalization Features, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004000](https://status.salesforce.com/incidents/20004000)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-05-08 13:36 UTC: Marketing Cloud Personalization customers experienced a performance degradation which was a result of a wider issue caused by an upstream service provider. Customers may have received 500 errors when using the service. We took remediation steps to reroute traffic to a healthy availability zone, and this brought customers out of impact at 01:17 UTC.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-05-07 23:30 UTC, resolved after 1.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004000
- Citation: Salesforce, “Marketing Cloud Personalization Personalization Feature Degradation: Personalization Features” (2026-05-07 23:30 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004000 (CC BY 4.0).
- Markdown link: `[Salesforce: Marketing Cloud Personalization Personalization Feature Degradation: Personalization Features (2026-05-07)](https://rewindex.com/company/salesforce/incidents/20004000)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20004000 · Markdown: https://rewindex.com/company/salesforce/incidents/20004000.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004000 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:43:14.998Z