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Salesforce: Mule Soft Performance Degradation: Anypoint MQ-Broker-us-east-1

Affected components: Anypoint MQ-Broker-us-east-11 instance

Timeline of updates

1. update2026-05-08 05:59 UTC

   We're aware of a performance degradation impacting Anypoint MQ services. A subset of customers may experience errors when their applications attempt to interact with the message queue. We're actively working to restore full service. We'll provide an update in 60 minutes or sooner if additional information becomes available.

2. update2026-05-08 06:31 UTC

   We have restored service for the related telemetry and ingestion functionality; however, some customers may still see connection loss errors when their applications interact with the message queue. We're investigating the remaining connectivity issues, and working with our third-party infrastructure providers to isolate the cause and restore full service. We'll provide another update in 60 minutes or sooner if additional information becomes available.

3. update2026-05-08 06:53 UTC

   On further analysis, we've narrowed the issue down to a network routing and connectivity problem within the underlying infrastructure. We have teams focused on this component and continue to work closely with our third-party infrastructure providers to isolate the trigger and restore full service. We'll provide another update in 60 minutes or sooner if additional information becomes available.

4. update2026-05-08 07:18 UTC

   At 07:26 UTC, May 8, 2026, we resolved the performance degradation impacting the Anypoint MQ broker services.The service is now fully operational, and customers should no longer experience connection loss errors when their applications attempt to interact with the message queue. We apologize for how this incident affected you and your business.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON