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Salesforce: Feature Service Disruption: Other Feature

MinorStatus: resolvedStarted Resolved (35 min)2 updatesstatus.salesforce.com (opens in new tab)

Affected components: Other Feature1099 instances

Timeline of updates

  1. update

    We investigated a feature disruption that impacted multiple instances. During this time, customers with Marketing Cloud Einstein features enabled may have encountered errors loading Marketing Cloud Einstein data in UIs, or experienced failed API calls.

    We identified a recent configuration change as the trigger and successfully performed a rollback to resolve the issue. Customers should no longer experience any issues when accessing their services.

    We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

  2. update

    Post-impact investigations have highlighted that the impact radius was narrower than initially understood. As such, we’ve removed any instances that weren’t impacted by this incident. We apologize for any inconvenience caused.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-05-07 14:40 UTC, resolved after 35 min, 2 update(s).

Title
Feature Service Disruption: Other Feature
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003996

Salesforce profileRecent Salesforce incidentsAll outages on May 7, 2026Salesforce in May 2026MarkdownJSON