# Salesforce: Feature Service Disruption: Other Feature

> Salesforce status incident “Feature Service Disruption: Other Feature” on 2026-05-07: impact minor (vendor’s label), 35 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003996
Last updated: 2026-05-11T19:07:01Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-07 14:40 UTC · Resolved: 2026-05-07 15:15 UTC · Duration: 35 min
- Updates: 2 · Affected components: Other Feature, 1099 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003996](https://status.salesforce.com/incidents/20003996)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-05-07 21:14 UTC: We investigated a feature disruption that impacted multiple instances. During this time, customers with Marketing Cloud Einstein features enabled may have encountered errors loading Marketing Cloud Einstein data in UIs, or experienced failed API calls. We identified a recent configuration change as the trigger and successfully performed a rollback to resolve the issue. Customers should no longer experience any issues when accessing their services. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
- **update** 2026-05-11 19:07 UTC: Post-impact investigations have highlighted that the impact radius was narrower than initially understood. As such, we’ve removed any instances that weren’t impacted by this incident. We apologize for any inconvenience caused.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-05-07 14:40 UTC, resolved after 35 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003996
- Citation: Salesforce, “Feature Service Disruption: Other Feature” (2026-05-07 14:40 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003996 (CC BY 4.0).
- Markdown link: `[Salesforce: Feature Service Disruption: Other Feature (2026-05-07)](https://rewindex.com/company/salesforce/incidents/20003996)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003996 · Markdown: https://rewindex.com/company/salesforce/incidents/20003996.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003996 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:58:56.915Z