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Salesforce: Intermittent Page Load Errors: Core Service

MinorStatus: resolvedStarted Resolved (17 h)2 updatesstatus.salesforce.com (opens in new tab)

Affected components: Core Service26 instances

Timeline of updates

  1. update

    Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

  2. update

    At 02:00 UTC, on April 24, 2026, we noted a performance degradation impacting multiple instances. During this time, customers connecting to Salesforce via US-based networks may have intermittently encountered 500 errors when attempting to access their services.

    We explored several diagnostic paths to isolate the underlying cause and identified three problematic hosts as the trigger for this issue. Following the removal of these specific hosts, we observed immediate and significant improvements in system performance. As of 18:55 UTC, the services have been restored and customers should no longer encounter 500 errors when attempting to access their services.

    We apologise for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in future.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-04-24 02:00 UTC, resolved after 17 h, 2 update(s).

Title
Intermittent Page Load Errors: Core Service
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003961

Salesforce profileRecent Salesforce incidentsAll outages on April 24, 2026Salesforce in April 2026MarkdownJSON