# Salesforce: Intermittent Page Load Errors: Core Service

> Salesforce status incident “Intermittent Page Load Errors: Core Service” on 2026-04-24: impact minor (vendor’s label), 17 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003961
Last updated: 2026-04-24T19:37:07Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-24 02:00 UTC · Resolved: 2026-04-24 18:55 UTC · Duration: 17 h
- Updates: 2 · Affected components: Core Service, 26 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003961](https://status.salesforce.com/incidents/20003961)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-04-24 19:34 UTC: Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
- **update** 2026-04-24 19:37 UTC: At 02:00 UTC, on April 24, 2026, we noted a performance degradation impacting multiple instances. During this time, customers connecting to Salesforce via US-based networks may have intermittently encountered 500 errors when attempting to access their services. We explored several diagnostic paths to isolate the underlying cause and identified three problematic hosts as the trigger for this issue. Following the removal of these specific hosts, we observed immediate and significant improvements in system performance. As of 18:55 UTC, the services have been restored and customers should no longer  encounter 500 errors when attempting to access their services. We apologise for how you and your business may have been affected by this incident. We'll thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in future.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-04-24 02:00 UTC, resolved after 17 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003961
- Citation: Salesforce, “Intermittent Page Load Errors: Core Service” (2026-04-24 02:00 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003961 (CC BY 4.0).
- Markdown link: `[Salesforce: Intermittent Page Load Errors: Core Service (2026-04-24)](https://rewindex.com/company/salesforce/incidents/20003961)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003961 · Markdown: https://rewindex.com/company/salesforce/incidents/20003961.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003961 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:04:25.765Z