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Salesforce: Performance Degradation: Journey Builder, Mobile Connect

MinorStatus: resolvedStarted Resolved (2.3 h)1 updatestatus.salesforce.com (opens in new tab)

Affected components: Journey BuilderMobile Connect386 instances

Timeline of updates

  1. update

    On April 22, 2026, from 20:12 UTC to 22:30 UTC, Marketing Cloud customers in the EU region may have experienced intermittent SMS delivery failures where sends either failed to deliver or were otherwise not processed successfully. The trigger for this was determined to be an issue with a third-party service provider, and was mitigated on their side. We will conduct our own post-incident review and provide an update upon completion.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-04-22 20:12 UTC, resolved after 2.3 h, 1 update(s).

Title
Performance Degradation: Journey Builder, Mobile Connect
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003957

Salesforce profileRecent Salesforce incidentsAll outages on April 22, 2026Salesforce in April 2026MarkdownJSON