# Salesforce: Performance Degradation: Journey Builder, Mobile Connect

> Salesforce status incident “Performance Degradation: Journey Builder, Mobile Connect” on 2026-04-22: impact minor (vendor’s label), 2.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003957
Last updated: 2026-04-23T15:23:36Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-22 20:12 UTC · Resolved: 2026-04-22 22:30 UTC · Duration: 2.3 h
- Updates: 1 · Affected components: Journey Builder, Mobile Connect, 386 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003957](https://status.salesforce.com/incidents/20003957)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-04-23 15:23 UTC: On April 22, 2026, from 20:12 UTC to 22:30 UTC, Marketing Cloud customers in the EU region may have experienced intermittent SMS delivery failures where sends either failed to deliver or were otherwise not processed successfully. The trigger for this was determined to be an issue with a third-party service provider, and was mitigated on their side. We will conduct our own post-incident review and provide an update upon completion.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-04-22 20:12 UTC, resolved after 2.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003957
- Citation: Salesforce, “Performance Degradation: Journey Builder, Mobile Connect” (2026-04-22 20:12 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003957 (CC BY 4.0).
- Markdown link: `[Salesforce: Performance Degradation: Journey Builder, Mobile Connect (2026-04-22)](https://rewindex.com/company/salesforce/incidents/20003957)`


---
Canonical: https://rewindex.com/company/salesforce/incidents/20003957 · Markdown: https://rewindex.com/company/salesforce/incidents/20003957.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003957 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:35:12.538Z