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Salesforce: Performance Degradation: Core Service

MinorStatus: resolvedStarted Resolved (36 h)2 updatesstatus.salesforce.com (opens in new tab)

Affected components: Core Service25 instances

Timeline of updates

  1. update

    On April 14, 2026, at 03:30 UTC, we became aware of a performance degradation affecting a subset of customers. Customers may experience slower response times when creating or updating records, which could impact activities such as case creation, order processing, or other automated workflows.

    We are actively working to restore services and will continue to provide updates as we progress.

  2. update

    We’ve completed the rollback of a recent release across all impacted instances. After monitoring performance and completing health checks, we’ve confirmed that services have been restored as of 15:15 UTC. Customers should no longer experience issues with slower response times when creating or updating records.

    We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

    We apologize for how you and your business may have been affected by this incident.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-04-14 03:30 UTC, resolved after 36 h, 2 update(s).

Title
Performance Degradation: Core Service
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003931

Salesforce profileRecent Salesforce incidentsAll outages on April 14, 2026Salesforce in April 2026MarkdownJSON