# Salesforce: Performance Degradation: Core Service

> Salesforce status incident “Performance Degradation: Core Service” on 2026-04-14: impact minor (vendor’s label), 36 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003931
Last updated: 2026-04-15T15:59:47Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-14 03:30 UTC · Resolved: 2026-04-15 15:15 UTC · Duration: 36 h
- Updates: 2 · Affected components: Core Service, 25 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003931](https://status.salesforce.com/incidents/20003931)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-04-15 05:44 UTC: On April 14, 2026, at 03:30 UTC, we became aware of a performance degradation affecting a subset of customers. Customers may experience slower response times when creating or updating records, which could impact activities such as case creation, order processing, or other automated workflows. We are actively working to restore services and will continue to provide updates as we progress.
- **update** 2026-04-15 15:59 UTC: We’ve completed the rollback of a recent release across all impacted instances. After monitoring performance and completing health checks, we’ve confirmed that services have been restored as of 15:15 UTC. Customers should no longer experience issues with slower response times when creating or updating records. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-04-14 03:30 UTC, resolved after 36 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003931
- Citation: Salesforce, “Performance Degradation: Core Service” (2026-04-14 03:30 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003931 (CC BY 4.0).
- Markdown link: `[Salesforce: Performance Degradation: Core Service (2026-04-14)](https://rewindex.com/company/salesforce/incidents/20003931)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003931 · Markdown: https://rewindex.com/company/salesforce/incidents/20003931.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003931 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:58:49.322Z