Companies/Salesforce/Incidents

Salesforce: Mule Soft Performance Degradation: Access Management

Affected components: Access Management1 instance

Timeline of updates

1. update2026-04-04 02:37 UTC

   We are actively investigating a performance degradation impacting users in the US region. Users may be experiencing issues logging in to the MuleSoft Anypoint Platform.

   We will provide an update in 30 minutes or sooner if additional information becomes available.

2. update2026-04-04 02:44 UTC

   Upon investigation, we determined potential contention issues at the database tier. We have taken the necessary action to restore normal operations.

   Initial reports indicate positive outcomes. We are also performing additional health checks and monitoring performance.

   We will provide an update in 30 minutes or sooner if additional information becomes available.

3. update2026-04-04 02:52 UTC

   We’ve confirmed that the solution implemented to mitigate the issue causing the performance degradation was successful. We have observed that the service is stable and performing as expected. Customers should no longer see any impact.

   We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

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