# Salesforce: Mule Soft Performance Degradation: Access Management

> Salesforce status incident “Mule Soft Performance Degradation: Access Management” on 2026-04-04: impact minor (vendor’s label), 46 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003906
Last updated: 2026-04-04T02:52:30Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-04 01:24 UTC · Resolved: 2026-04-04 02:10 UTC · Duration: 46 min
- Updates: 3 · Affected components: Access Management, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003906](https://status.salesforce.com/incidents/20003906)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-04-04 02:37 UTC: We are actively investigating a performance degradation impacting users in the US region. Users may be experiencing issues logging in to the MuleSoft Anypoint Platform. We will provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-04-04 02:44 UTC: Upon investigation, we determined potential contention issues at the database tier. We have taken the necessary action to restore normal operations. Initial reports indicate positive outcomes. We are also performing additional health checks and monitoring performance. We will provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-04-04 02:52 UTC: We’ve confirmed that the solution implemented to mitigate the issue causing the performance degradation was successful. We have observed that the service is stable and performing as expected. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-04-04 01:24 UTC, resolved after 46 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003906
- Citation: Salesforce, “Mule Soft Performance Degradation: Access Management” (2026-04-04 01:24 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003906 (CC BY 4.0).
- Markdown link: `[Salesforce: Mule Soft Performance Degradation: Access Management (2026-04-04)](https://rewindex.com/company/salesforce/incidents/20003906)`


---
Canonical: https://rewindex.com/company/salesforce/incidents/20003906 · Markdown: https://rewindex.com/company/salesforce/incidents/20003906.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003906 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:20:00.501Z