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Salesforce: Feature Service Disruption: Customer360 Audiences

MinorStatus: resolvedStarted Resolved (26 h)2 updatesstatus.salesforce.com (opens in new tab)

Affected components: Customer360 Audiences624 instances

Timeline of updates

  1. update

    We have identified a feature disruption following a recent deployment that is affecting a subset of customers within Marketing Cloud on Core Cloud.

    Customers may experience issues with consent related functionality driven by API calls from the core service. Specifically, customers may be unable to update their consent preferences, including unsubscribing via Privacy Center links. Additionally, campaign related actions that attempt to update a user’s consent status may fail.

    The impact is limited to specific core features related to consent updates and unsubscribe functionality. We are actively working to resolve the impact and have initiated a rollback of the deployment.

    We are continuing to validate the recovery. We will provide the next update within 30 minutes or sooner as more information becomes available.

  2. update

    The issue has been resolved by rolling back the recent deployment, and the features are now operating as expected.
    We apologize for how this issue may have affected you and your business.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-03-23 05:45 UTC, resolved after 26 h, 2 update(s).

Title
Feature Service Disruption: Customer360 Audiences
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003851

Salesforce profileRecent Salesforce incidentsAll outages on March 23, 2026Salesforce in March 2026MarkdownJSON