# Salesforce: Feature Service Disruption: Customer360 Audiences

> Salesforce status incident “Feature Service Disruption: Customer360 Audiences” on 2026-03-23: impact minor (vendor’s label), 26 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003851
Last updated: 2026-03-24T08:10:56Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-23 05:45 UTC · Resolved: 2026-03-24 07:50 UTC · Duration: 26 h
- Updates: 2 · Affected components: Customer360 Audiences, 624 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003851](https://status.salesforce.com/incidents/20003851)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-03-24 08:06 UTC: We have identified a feature disruption following a recent deployment that is affecting a subset of customers within Marketing Cloud on Core Cloud. Customers may experience issues with consent related functionality driven by API calls from the core service. Specifically, customers may be unable to update their consent preferences, including unsubscribing via Privacy Center links. Additionally, campaign related actions that attempt to update a user’s consent status may fail. The impact is limited to specific core features related to consent updates and unsubscribe functionality. We are actively working to resolve the impact and have initiated a rollback of the deployment. We are continuing to validate the recovery. We will provide the next update within 30 minutes or sooner as more information becomes available.
- **update** 2026-03-24 08:10 UTC: The issue has been resolved by rolling back the recent deployment, and the features are now operating as expected. We apologize for how this issue may have affected you and your business.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-03-23 05:45 UTC, resolved after 26 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003851
- Citation: Salesforce, “Feature Service Disruption: Customer360 Audiences” (2026-03-23 05:45 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003851 (CC BY 4.0).
- Markdown link: `[Salesforce: Feature Service Disruption: Customer360 Audiences (2026-03-23)](https://rewindex.com/company/salesforce/incidents/20003851)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003851 · Markdown: https://rewindex.com/company/salesforce/incidents/20003851.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003851 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:58:41.574Z