rewindex

CompaniesSalesforceIncidents

Salesforce: Feature Perf Degradation: Service Cloud Voice

MinorStatus: resolvedStarted Resolved (13 d)1 updatestatus.salesforce.com (opens in new tab)

Affected components: Service Cloud Voice1 instance

Timeline of updates

  1. update

    The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-01-28 04:46 UTC, resolved after 13 d, 1 update(s).

Title
Feature Perf Degradation: Service Cloud Voice
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003686

Salesforce profileRecent Salesforce incidentsAll outages on January 28, 2026Salesforce in January 2026MarkdownJSON