# Salesforce: Feature Perf Degradation: Service Cloud Voice

> Salesforce status incident “Feature Perf Degradation: Service Cloud Voice” on 2026-01-28: impact minor (vendor’s label), 13 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003686
Last updated: 2026-02-10T13:34:37Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-28 04:46 UTC · Resolved: 2026-02-10 13:33 UTC · Duration: 13 d
- Updates: 1 · Affected components: Service Cloud Voice, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003686](https://status.salesforce.com/incidents/20003686)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-02-10 13:34 UTC: The Salesforce Technology team has completed its investigation and determined that the listed instances and services remained healthy and did not experience impact during the times outlined. We apologize for any inconvenience caused by the false positive notification, and we will undertake a full investigation as we look to improve our impact alerting and assessment configurations.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-01-28 04:46 UTC, resolved after 13 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003686
- Citation: Salesforce, “Feature Perf Degradation: Service Cloud Voice” (2026-01-28 04:46 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003686 (CC BY 4.0).
- Markdown link: `[Salesforce: Feature Perf Degradation: Service Cloud Voice (2026-01-28)](https://rewindex.com/company/salesforce/incidents/20003686)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003686 · Markdown: https://rewindex.com/company/salesforce/incidents/20003686.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003686 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:31:06.354Z