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Salesforce: Performance Degradation: Core Service

MinorStatus: resolvedStarted Resolved (3.3 h)1 updatestatus.salesforce.com (opens in new tab)

Affected components: Core Service179 instances

Timeline of updates

  1. update

    We're aware of an issue that began impacting the PBSGeo service, beginning at 17:19 UTC. During this time, some customers may have experienced degraded functionality, with address geocoding requests failing intermittently. This means some address lookups may not have been able to be converted to geographic coordinates.

    At 20:38 UTC, we implemented rate limits to block excessive API traffic. Service functionality has returned to normal levels. We apologize for how this incident affected you and your business.

    We will undertake a full investigation to establish the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-01-21 17:19 UTC, resolved after 3.3 h, 1 update(s).

Title
Performance Degradation: Core Service
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003602

Salesforce profileRecent Salesforce incidentsAll outages on January 21, 2026Salesforce in January 2026MarkdownJSON