# Salesforce: Performance Degradation: Core Service

> Salesforce status incident “Performance Degradation: Core Service” on 2026-01-21: impact minor (vendor’s label), 3.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003602
Last updated: 2026-01-21T21:24:58Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-21 17:19 UTC · Resolved: 2026-01-21 20:38 UTC · Duration: 3.3 h
- Updates: 1 · Affected components: Core Service, 179 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003602](https://status.salesforce.com/incidents/20003602)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-01-21 21:24 UTC: We're aware of an issue that began impacting the PBSGeo service, beginning at 17:19 UTC. During this time, some customers may have experienced degraded functionality, with address geocoding requests failing intermittently. This means some address lookups may not have been able to be converted to geographic coordinates. At 20:38 UTC, we implemented rate limits to block excessive API traffic. Service functionality has returned to normal levels. We apologize for how this incident affected you and your business. We will undertake a full investigation to establish the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-01-21 17:19 UTC, resolved after 3.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003602
- Citation: Salesforce, “Performance Degradation: Core Service” (2026-01-21 17:19 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003602 (CC BY 4.0).
- Markdown link: `[Salesforce: Performance Degradation: Core Service (2026-01-21)](https://rewindex.com/company/salesforce/incidents/20003602)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003602 · Markdown: https://rewindex.com/company/salesforce/incidents/20003602.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003602 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:03:35.002Z