rewindex

CompaniesSalesforceIncidents

Salesforce: Mule Soft Feature Disruption: Runtime Manager

MinorStatus: resolvedStarted Resolved (1.3 h)2 updatesstatus.salesforce.com (opens in new tab)

Affected components: Runtime Manager1 instance

Timeline of updates

  1. update

    We have resolved an issue impacting MuleSoft Anypoint Runtime Manager at 13:02 UTC, and customers should no longer experience any impact. During the incident duration, customers experienced an "unsupported browser" error message when attempting to access application settings or deploy new applications through the CloudHub UI. A deployment timing issue occurred, causing a version mismatch. The issue was resolved when we aligned all system components to the same version.

    We apologize for how you and your business may have been affected by this incident. We will conduct a thorough investigation of the incident, confirming the technical trigger and the underlying cause, and implement preventive measures to prevent recurrence in the future.

  2. update

    We sincerely apologize for the impact this issue caused you and your business. Our goal is to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible. Root Cause Analysis Document Link: https://help.salesforce.com/s/articleView?id=005232825&type=1 (opens in new tab) If you have additional questions or need further support, please open a case with Support via the Help portal.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-11-20 11:43 UTC, resolved after 1.3 h, 2 update(s).

Title
Mule Soft Feature Disruption: Runtime Manager
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003473

Salesforce profileRecent Salesforce incidentsAll outages on November 20, 2025Salesforce in November 2025MarkdownJSON