# Salesforce: Mule Soft Feature Disruption: Runtime Manager

> Salesforce status incident “Mule Soft Feature Disruption: Runtime Manager” on 2025-11-20: impact minor (vendor’s label), 1.3 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003473
Last updated: 2025-12-08T13:03:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-20 11:43 UTC · Resolved: 2025-11-20 13:02 UTC · Duration: 1.3 h
- Updates: 2 · Affected components: Runtime Manager, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003473](https://status.salesforce.com/incidents/20003473)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-11-20 13:45 UTC: We have resolved an issue impacting MuleSoft Anypoint Runtime Manager at 13:02 UTC, and customers should no longer experience any impact. During the incident duration, customers experienced an "unsupported browser" error message when attempting to access application settings or deploy new applications through the CloudHub UI. A deployment timing issue occurred, causing a version mismatch. The issue was resolved when we aligned all system components to the same version. We apologize for how you and your business may have been affected by this incident. We will conduct a thorough investigation of the incident, confirming the technical trigger and the underlying cause, and implement preventive measures to prevent recurrence in the future.
- **update** 2025-12-08 13:03 UTC: We sincerely apologize for the impact this issue caused you and your business. Our goal is to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible.  Root Cause Analysis Document Link: https://help.salesforce.com/s/articleView?id=005232825&type=1  If you have additional questions or need further support, please open a case with Support via the Help portal.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-11-20 11:43 UTC, resolved after 1.3 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003473
- Citation: Salesforce, “Mule Soft Feature Disruption: Runtime Manager” (2025-11-20 11:43 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003473 (CC BY 4.0).
- Markdown link: `[Salesforce: Mule Soft Feature Disruption: Runtime Manager (2025-11-20)](https://rewindex.com/company/salesforce/incidents/20003473)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003473 · Markdown: https://rewindex.com/company/salesforce/incidents/20003473.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003473 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:15:58.329Z