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Salesforce: Feature Perf Degradation: Einstein Bots

MinorStatus: resolvedStarted Resolved (4 d)1 updatestatus.salesforce.com (opens in new tab)

Affected components: Einstein Bots25 instances

Timeline of updates

  1. update

    We noted feature degradation impacting Einstein Bots across multiple environments that began on November 14, at 21:47 UTC. Customers using this service may have observed failures when training or building their Case Classification models.

    Our teams identified a recent change that impacted Case Classification and deployed a release to address this issue. This issue was resolved on November 18 at 20:55 UTC, and customers can train and build their Case Classification models in Einstein Bots as intended.

    Thank you for your patience as we worked through resolving this issue. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future. We apologize for any inconvenience this issue may have caused you and your business.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-11-14 21:47 UTC, resolved after 4 d, 1 update(s).

Title
Feature Perf Degradation: Einstein Bots
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003469

Salesforce profileRecent Salesforce incidentsAll outages on November 14, 2025Salesforce in November 2025MarkdownJSON