# Salesforce: Feature Perf Degradation: Einstein Bots

> Salesforce status incident “Feature Perf Degradation: Einstein Bots” on 2025-11-14: impact minor (vendor’s label), 4 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003469
Last updated: 2025-11-18T23:15:34Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-14 21:47 UTC · Resolved: 2025-11-18 20:55 UTC · Duration: 4 d
- Updates: 1 · Affected components: Einstein Bots, 25 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003469](https://status.salesforce.com/incidents/20003469)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-11-18 23:15 UTC: We noted feature degradation impacting Einstein Bots across multiple environments that began on November 14, at 21:47 UTC. Customers using this service may have observed failures when training or building their Case Classification models. Our teams identified a recent change that impacted Case Classification and deployed a release to address this issue. This issue was resolved on November 18 at 20:55 UTC, and customers can train and build their Case Classification models in Einstein Bots as intended. Thank you for your patience as we worked through resolving this issue. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future. We apologize for any inconvenience this issue may have caused you and your business.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-11-14 21:47 UTC, resolved after 4 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003469
- Citation: Salesforce, “Feature Perf Degradation: Einstein Bots” (2025-11-14 21:47 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003469 (CC BY 4.0).
- Markdown link: `[Salesforce: Feature Perf Degradation: Einstein Bots (2025-11-14)](https://rewindex.com/company/salesforce/incidents/20003469)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003469 · Markdown: https://rewindex.com/company/salesforce/incidents/20003469.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003469 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:35:10.861Z