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Salesforce: Feature Service Disruption: Search

MinorStatus: resolvedStarted Resolved (1.2 h)2 updatesstatus.salesforce.com (opens in new tab)

Affected components: Search179 instances

Timeline of updates

  1. update

    At 14:38 UTC, we noted a feature disruption impacting the search functionality across multiple instances. During this time, customers may experience issues with using the search feature, including search indexing. We are actively working to identify the potential trigger of this issue and are working on exploring a potential code change as a viable option.

    We’ll provide an update in 30 minutes or sooner if additional information becomes available.

  2. update

    We have performed a host restart, and the impact on search functionality has been resolved as of 18:50 UTC. We will continue to monitor the environment to ensure stability and prevent a recurrence. We apologize for any inconvenience this issue may have caused you and your business.

    It has been determined that the impact began earlier than previously communicated, and the start time has been updated to reflect this.

    We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-11-18 17:40 UTC, resolved after 1.2 h, 2 update(s).

Title
Feature Service Disruption: Search
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003467

Salesforce profileRecent Salesforce incidentsAll outages on November 18, 2025Salesforce in November 2025MarkdownJSON