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Salesforce: Marketing Cloud Feature Degradation: Mobile Connect

MinorStatus: resolvedStarted Resolved (30 h)2 updatesstatus.salesforce.com (opens in new tab)

Affected components: Mobile Connect2 instances

Timeline of updates

  1. update

    A subset of Marketing Cloud Engagement customers are experiencing issues with long delivery delays when using the one-time password sent by SMS. Additional teams have joined the investigation and are continuing to perform testing.

    We’ll provide an update in 60 minutes, or sooner if we have additional information.

  2. update

    As of 12:10 UTC, all One-Time Password (OTP) SMS sends are now being delivered without any delays.
    At that time, the message queues were completely cleared by our third-party vendor, which was identified as the trigger of the delivery delays issue.

    We apologize for how you and your business may have been affected by this incident.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-11-10 06:30 UTC, resolved after 30 h, 2 update(s).

Title
Marketing Cloud Feature Degradation: Mobile Connect
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003451

Salesforce profileRecent Salesforce incidentsAll outages on November 10, 2025Salesforce in November 2025MarkdownJSON