# Salesforce: Marketing Cloud Feature Degradation: Mobile Connect

> Salesforce status incident “Marketing Cloud Feature Degradation: Mobile Connect” on 2025-11-10: impact minor (vendor’s label), 30 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003451
Last updated: 2025-11-11T12:40:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-10 06:30 UTC · Resolved: 2025-11-11 12:10 UTC · Duration: 30 h
- Updates: 2 · Affected components: Mobile Connect, 2 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003451](https://status.salesforce.com/incidents/20003451)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-11-11 11:14 UTC: A subset of Marketing Cloud Engagement customers are experiencing issues with long delivery delays when using the one-time password sent by SMS. Additional teams have joined the investigation and are continuing to perform testing. We’ll provide an update in 60 minutes, or sooner if we have additional information.
- **update** 2025-11-11 12:40 UTC: As of 12:10 UTC, all One-Time Password (OTP) SMS sends are now being delivered without any delays. At that time, the message queues were completely cleared by our third-party vendor, which was identified as the trigger of the delivery delays issue. We apologize for how you and your business may have been affected by this incident.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-11-10 06:30 UTC, resolved after 30 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003451
- Citation: Salesforce, “Marketing Cloud Feature Degradation: Mobile Connect” (2025-11-10 06:30 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003451 (CC BY 4.0).
- Markdown link: `[Salesforce: Marketing Cloud Feature Degradation: Mobile Connect (2025-11-10)](https://rewindex.com/company/salesforce/incidents/20003451)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003451 · Markdown: https://rewindex.com/company/salesforce/incidents/20003451.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003451 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:36:01.191Z