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Salesforce: Feature Service Disruption: Core Service

MinorStatus: resolvedStarted Resolved (3.2 h)1 updatestatus.salesforce.com (opens in new tab)

Affected components: Core Service415 instances

Timeline of updates

  1. update

    Between 04:46 UTC and 07:57 UTC, we identified an issue with a recent software release that prevented users from making changes to cases and case records across multiple instances. To prevent further impact, we halted the deployment of the impacted version and rolled back to the previous stable software version using a staggered approach, which resolved the issue and restored services.

    We appreciate your patience as we worked to restore full functionality.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-10-28 04:46 UTC, resolved after 3.2 h, 1 update(s).

Title
Feature Service Disruption: Core Service
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003408

Salesforce profileRecent Salesforce incidentsAll outages on October 28, 2025Salesforce in October 2025MarkdownJSON