# Salesforce: Feature Service Disruption: Core Service

> Salesforce status incident “Feature Service Disruption: Core Service” on 2025-10-28: impact minor (vendor’s label), 3.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003408
Last updated: 2025-10-28T10:09:34Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-28 04:46 UTC · Resolved: 2025-10-28 07:57 UTC · Duration: 3.2 h
- Updates: 1 · Affected components: Core Service, 415 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003408](https://status.salesforce.com/incidents/20003408)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-10-28 10:09 UTC: Between 04:46 UTC and 07:57 UTC, we identified an issue with a recent software release that prevented users from making changes to cases and case records across multiple instances. To prevent further impact, we halted the deployment of the impacted version and rolled back to the previous stable software version using a staggered approach, which resolved the issue and restored services. We appreciate your patience as we worked to restore full functionality.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-10-28 04:46 UTC, resolved after 3.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003408
- Citation: Salesforce, “Feature Service Disruption: Core Service” (2025-10-28 04:46 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003408 (CC BY 4.0).
- Markdown link: `[Salesforce: Feature Service Disruption: Core Service (2025-10-28)](https://rewindex.com/company/salesforce/incidents/20003408)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003408 · Markdown: https://rewindex.com/company/salesforce/incidents/20003408.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003408 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:33:24.492Z