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Salesforce: Feature Service Disruption: Core Service

MinorStatus: resolvedStarted Resolved (2.5 h)1 updatestatus.salesforce.com (opens in new tab)

Affected components: Core Service13 instances

Timeline of updates

  1. update

    Between 12:00 UTC and 14:32 UTC, customers in the Gov Cloud environment may have experienced feature disruption while accessing Data Extraction Services. The issue affected several key features, including CRM Connector Streams, Calculated Insights, Action Engine, and Data Cloud One. Customers may have noticed slower response times or temporary unavailability of these services during this period. We identified that database credentials had not rotated properly. Although the credential rotation process itself was completed successfully, multiple downstream Customer Data Platform (CDP) services failed to recognize the credential update, which continued to impact service availability. To mitigate the issue, we restarted all potentially impacted instances and services, restoring normal operations as of 14:32 UTC.

    We apologize for how you and your business may have been affected by this incident.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-10-27 12:00 UTC, resolved after 2.5 h, 1 update(s).

Title
Feature Service Disruption: Core Service
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003402

Salesforce profileRecent Salesforce incidentsAll outages on October 27, 2025Salesforce in October 2025MarkdownJSON