# Salesforce: Feature Service Disruption: Core Service

> Salesforce status incident “Feature Service Disruption: Core Service” on 2025-10-27: impact minor (vendor’s label), 2.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003402
Last updated: 2025-10-27T15:07:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-27 12:00 UTC · Resolved: 2025-10-27 14:32 UTC · Duration: 2.5 h
- Updates: 1 · Affected components: Core Service, 13 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003402](https://status.salesforce.com/incidents/20003402)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-10-27 15:07 UTC: Between 12:00 UTC and 14:32 UTC, customers in the Gov Cloud environment may have experienced feature disruption while accessing Data Extraction Services. The issue affected several key features, including CRM Connector Streams, Calculated Insights, Action Engine, and Data Cloud One. Customers may have noticed slower response times or temporary unavailability of these services during this period. We identified that database credentials had not rotated properly. Although the credential rotation process itself was completed successfully, multiple downstream Customer Data Platform (CDP) services failed to recognize the credential update, which continued to impact service availability. To mitigate the issue, we restarted all potentially impacted instances and services, restoring normal operations as of 14:32 UTC. We apologize for how you and your business may have been affected by this incident.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-10-27 12:00 UTC, resolved after 2.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003402
- Citation: Salesforce, “Feature Service Disruption: Core Service” (2025-10-27 12:00 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003402 (CC BY 4.0).
- Markdown link: `[Salesforce: Feature Service Disruption: Core Service (2025-10-27)](https://rewindex.com/company/salesforce/incidents/20003402)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003402 · Markdown: https://rewindex.com/company/salesforce/incidents/20003402.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003402 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:21:58.589Z