Salesforce: Performance Degradation: Core Service
Affected components: Core Service20 instances
Timeline of updates
- update
We have identified an issue impacting query search and slowness when accessing Salesforce services. An auto-restart of the database has resolved the issue, and the customers are no longer impacted.
We apologize for how this incident impacted you and your business.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-18 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
58749538031b6e4a…
Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Salesforce, started 2025-10-17 06:50 UTC, resolved after 25 min, 1 update(s).
- Title
- Performance Degradation: Core Service
- Vendor
- Salesforce
- Date
- URL
- https://rewindex.com/company/salesforce/incidents/20003359
Salesforce profileRecent Salesforce incidentsAll outages on October 17, 2025Salesforce in October 2025MarkdownJSON