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Salesforce: Feature Service Disruption: B2 B2 CCommerce, Analytics, Search

MinorStatus: resolvedStarted Resolved (3.0 h)2 updatesstatus.salesforce.com (opens in new tab)

Affected components: AnalyticsB2 B2 CCommerceSearch94 instances

Timeline of updates

  1. update

    At 04:30 UTC on October 09, 2025, we identified a feature disruption impacting multiple services across several instances due to errors in a core service component. Customers may experience issues with search functionality, CRM Analytics-related processes, and B2B2C Commerce Cloud services, including Managed Runtime-Admin services.
    We are actively engaged and are working to restore the service, and are performing recovery actions to restart the impacted systems.

    We will provide an update in 30 minutes or sooner as additional information is available.

  2. update

    At 07:01 UTC, we have manually restarted the servers, blocking certificate signing and dependent features. The services have been monitored and confirmed to be stable. The CRM Analytics and Search features were resolved as of 07:12 UTC and 07:32 UTC.

    We apologize for the inconvenience caused due to this issue. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-10-09 04:30 UTC, resolved after 3.0 h, 2 update(s).

Title
Feature Service Disruption: B2 B2 CCommerce, Analytics, Search
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003339

Salesforce profileRecent Salesforce incidentsAll outages on October 9, 2025Salesforce in October 2025MarkdownJSON