# Salesforce: Feature Service Disruption: B2 B2 CCommerce, Analytics, Search

> Salesforce status incident “Feature Service Disruption: B2 B2 CCommerce, Analytics, Search” on 2025-10-09: impact minor (vendor’s label), 3.0 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003339
Last updated: 2025-10-09T07:51:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-09 04:30 UTC · Resolved: 2025-10-09 07:32 UTC · Duration: 3.0 h
- Updates: 2 · Affected components: Analytics, B2 B2 CCommerce, Search, 94 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003339](https://status.salesforce.com/incidents/20003339)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-10-09 07:03 UTC: At 04:30 UTC on October 09, 2025, we identified a feature disruption impacting multiple services across several instances due to errors in a core service component. Customers may experience issues with search functionality, CRM Analytics-related processes, and B2B2C Commerce Cloud services, including Managed Runtime-Admin services. We are actively engaged and are working to restore the service, and are performing recovery actions to restart the impacted systems. We will provide an update in 30 minutes or sooner as additional information is available.
- **update** 2025-10-09 07:51 UTC: At 07:01 UTC, we have manually restarted the servers, blocking certificate signing and dependent features. The services have been monitored and confirmed to be stable. The CRM Analytics and Search features were resolved as of 07:12 UTC and 07:32 UTC. We apologize for the inconvenience caused due to this issue. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-10-09 04:30 UTC, resolved after 3.0 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003339
- Citation: Salesforce, “Feature Service Disruption: B2 B2 CCommerce, Analytics, Search” (2025-10-09 04:30 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003339 (CC BY 4.0).
- Markdown link: `[Salesforce: Feature Service Disruption: B2 B2 CCommerce, Analytics, Search (2025-10-09)](https://rewindex.com/company/salesforce/incidents/20003339)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003339 · Markdown: https://rewindex.com/company/salesforce/incidents/20003339.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003339 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:15:17.583Z