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Salesforce: Performance Degradation: Agentforce

MinorStatus: resolvedStarted Resolved (3 d)2 updatesstatus.salesforce.com (opens in new tab)

Affected components: Agentforce339 instances

Timeline of updates

  1. update

    On September 25, 2025, at 10:00 UTC, we detected a performance degradation affecting multiple instances. A subset of customers may experience issues when initiating Agentforce sessions. We have identified the trigger and are implementing an emergency fix, which is expected to take approximately 60 minutes to complete.

    We’ll provide an update in 60 minutes or sooner if additional information becomes available.

  2. update

    We’ve confirmed that the solution implemented to mitigate the issue causing the performance degradation was successful. After a period of performance monitoring and comprehensive health checks, the services were fully restored at 23:44 UTC.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-09-25 10:00 UTC, resolved after 3 d, 2 update(s).

Title
Performance Degradation: Agentforce
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003276

Salesforce profileRecent Salesforce incidentsAll outages on September 25, 2025Salesforce in September 2025MarkdownJSON