# Salesforce: Performance Degradation: Agentforce

> Salesforce status incident “Performance Degradation: Agentforce” on 2025-09-25: impact minor (vendor’s label), 3 d, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003276
Last updated: 2025-09-27T23:44:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-25 10:00 UTC · Resolved: 2025-09-27 23:44 UTC · Duration: 3 d
- Updates: 2 · Affected components: Agentforce, 339 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003276](https://status.salesforce.com/incidents/20003276)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2025-09-26 23:30 UTC: On September 25, 2025, at 10:00 UTC, we detected a performance degradation affecting multiple instances. A subset of customers may experience issues when initiating Agentforce sessions. We have identified the trigger and are implementing an emergency fix, which is expected to take approximately 60 minutes to complete. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2025-09-27 00:31 UTC: We’ve confirmed that the solution implemented to mitigate the issue causing the performance degradation was successful. After a period of performance monitoring and comprehensive health checks, the services were fully restored at 23:44 UTC.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-09-25 10:00 UTC, resolved after 3 d, 2 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003276
- Citation: Salesforce, “Performance Degradation: Agentforce” (2025-09-25 10:00 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003276 (CC BY 4.0).
- Markdown link: `[Salesforce: Performance Degradation: Agentforce (2025-09-25)](https://rewindex.com/company/salesforce/incidents/20003276)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003276 · Markdown: https://rewindex.com/company/salesforce/incidents/20003276.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003276 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:56:45.098Z