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Salesforce: Commerce Cloud Performance Degradation Shopper Login And Api Service Slas: SLASService AP-2, SLASService AP-3

MinorStatus: resolvedStarted Resolved (4.9 h)1 updatestatus.salesforce.com (opens in new tab)

Affected components: SLASService AP-2SLASService AP-31 instance

Timeline of updates

  1. update

    We have resolved the issue that caused intermittent errors with Shopper Login and API services. Customers may have experienced occasional Shopping login failures during the impact period. Mitigation steps have been applied, and services are now operating normally.

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Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2025-09-19 00:25 UTC, resolved after 4.9 h, 1 update(s).

Title
Commerce Cloud Performance Degradation Shopper Login And Api Service Slas: SLASService AP-2, SLASService AP-3
Vendor
Salesforce
Date
URL
https://rewindex.com/company/salesforce/incidents/20003248

Salesforce profileRecent Salesforce incidentsAll outages on September 19, 2025Salesforce in September 2025MarkdownJSON